Today, guests staying at W Retreat & Spa Bali - Seminyak will be able to ditch the plastic key cards and unlock their rooms and villas (237 doors) with the new SPG
Keyless app, the hospitality industry’s first truly mobile and keyless entry system that allows guests to use their smartphone as a key.
SPG Keyless represents a groundbreaking turning point in the traditional hotel experience by fundamentally redefining the way guests arrive and
check in to their rooms. SPG Keyless – powered by the SPG app – enables guests to bypass the front desk (where available), avoid waiting in line and ultimately unlock their stay with a simple tap of their smartphone or Apple watch.
This innovation frees up hotel associates time, allowing them to engage with guests and transform the first interaction from transactional to
personal. SPG Keyless is first rolling out to three Starwood brands, W Hotels as well as
Aloft and Element hotels around the world (30,000 doors in 150 hotels!), as these brands cater to next-gen, design-savvy, and tech-forward guests.
HOW IT WORKS:
After booking a reservation at a keyless hotel, SPG members are invited to opt-in to SPG Keyless and register their phone though the SPG App.
Once the room is available, the guest receives his/her room number and Bluetooth key via the app.
Upon arrival at the hotel, the guest can completely bypass the front desk (where available) and go directly to his/her room.
Then, after ensuring his/her Bluetooth is enabled, the guest simply opens the SPG App, taps the smartphone on the door lock, waits for the green light and enters the room.
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